Return & Refund Policy

REFUND POLICY: We' re in the stress relief business - that' s why we want to ensure you that your purchase from FirearmsandMore.com should come with total confidence. If you find you are dissatisfied with your purchase, you may return your Firearms & More product for any reason for a full product refund within 30 days of purchase. (S&H charges, duty, international taxes, special orders and or brokerage fees that apply are not refunded. Once a firearm ships, it is non refundable. All firearms that are purchase through our wholesaler Davidsons, Inc comes with a lifetime warranty through Davidsons Inc.) To return your purchase, just fill out the RMA Request Form or call customer service toll free at (877) 263-0174 Ext 2500 to obtain a return authorization number.

Any product returned must be in its original condition, with its original packaging, otherwise a re-stocking fee will apply.

Products sold to distributors are all FOB and products that are used topically or internally, such as victims, Miracle Spray Plus, Oxy Bath etc. are not returnable and are the sole responsibility of the distributor.

A REFUND WILL BE ISSUED ONLY IF YOU FOLLOW THE EASY STEPS LISTED BELOW:

We want our customers to be completely satisfied with their purchase from FIREARMSANDMORE.com. If for any reason you are not completely satisfied, we will happily issue a credit to those who follow the terms below. Please copy and paste the form below.

To get your RMA Click Here. Click Here If you do not have Adobe Acrobat reader

For All Returns:

You must submit the RMA Request Form to be issued a Return Authorization number. For questions, please call our customer service dept. at 877-263-0174 Ext 2500 M - F, 9 AM - 5 PM, EST and have your order number ready.

There must be no more than thirty days between the date you receive the item and the date we receive the return.

Product must be complete and in resalable condition. We will test all products, and credit may be denied if the product is not working and you have not written us a note explaining the circumstances. All topically products or products that can be taken internally, such as victims, Miracle Spray Plus, Oxy Bath etc. that are guarantee are limited to 1 refund on one bottle or can only per family.

Credits will only be issued if the product may be resold.

All returns must be accompanied by this signed and dated return form and your original packing slip. Returns that do not have the required forms or are otherwise incomplete will be assessed a 20% restocking fee. Refused deliveries will also be subject to a 20% restocking fee. In addition, incomplete returns and refused deliveries will also be subject to the $10 cancellation/recharging fee. Returns that have been improperly packaged in return shipping, and are damaged during shipment will be assessed flat $10 damage fee as well as the 20% restocking fee. Please make sure that your product is well protected by padding on all sides, and that bottles are sealed securely.

Refunds are for the price of the product only. A credit will not include the original shipping cost. For international sales, a credit will not include any fees including but not limited to duty, taxes and or brokerage fees.

Returns which have been damaged by the customer or which are clearly over the thirty day limit will be denied for credit. Further, the product will be returned to the customer at the customer's expense.

Returns in which 1/3 of the product has been used will be assessed a 30% fee in addition to the 20% restocking fee.

Returns in which 2/3 of the product has been used will be assessed a 50% fee in addition to the 20% restocking fee.

Media such as CDs, DVD's, Books, and software are final sales and can NOT be returned.

If you receive a defective product, complete this form for a replacement. If this form is modified or incomplete, credit will be instantly denied.

We will no longer reimburse your return shipping under any circumstances. We apologize for this inconvenience.

I have read these terms and agree by signing here:

(YOU MUST SIGN THIS FORM TO QUALIFY FOR A CREDIT)
Signature: ________________________________
Today's Date (M/D/Y): ____ / ____ / ________

In order to receive a credit you must include this form with your return and follow the guidelines above. Customer agrees to the terms and conditions listed above. For returns that do not meet the above conditions, customer agrees to reimburse for the return shipping fees associated with the reshipment of the item which will be charged to their credit card.

Order#: ________________

Return Authorization#: ________________

(This number must also be on the outside of your package or it will be refused and sent back to you at your expense)

I ordered by:
___ Phone
___ Internet
___ Mail Order
___ Gift

Product Description:__________________________________________

Reason for Return:

___ Received Damaged
___ Wrong Item Received
___ Just Didn't Like
___ Changed Mind
___ Defective (to receive credit for a defective product, you MUST include a note explaining how the product is defective)

I Would Like To:
___ Replace the item.
___ Get my money back.
Contact Information:
Name:___________________________________
Address:________________________________
________________________________________
E-mail:_________________________________
Daytime Phone:__________________________
Evening Phone:__________________________

Notes:______________________________________________________
______________________________________________________
______________________________________________________
______________________________________________________
______________________________________________________
______________________________________________________

How to Return a Product:

You must write the return authorization number clearly on the outside of the package on the label side or else your package will be refused.

Please include the original shipping box and package materials when possible. Please make sure that the return address is the only address showing on your package. For your protection, return the product via UPS prepaid, or U.S. Mail prepaid and with a return receipt. Retain the UPS tracking number or Post Office receipt until you receive a credit, a refund, or replacement. Be sure to use proper padding and protection when sending the product. You will be responsible for any damage incurred during shipment. All bottles should be sealed securely; it may be helpful to unscrew the top of the bottle, include a layer of clear wrap, and then reattach the top of the bottle over the plastic wrap.

Send your return to:

FIREARMS & MORE,LLC Returns
[Your RMA Number]
P.O Box 413
Trenton, Michigan
48183

Please note that packages with missing or invalid RMA numbers, or that are past the thirty day limit will be refused at your expense.

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